Product
Concierge
One AI assistant, every channel your customers use.
Concierge is a custom AI assistant deployed across your customer touchpoints — website, WhatsApp, Instagram, and more — trained on your content, tuned to your brand voice, and ready to answer questions instantly. Built on best-in-class third-party AI platforms and configured end-to-end by Cherry Tech, it handles FAQs, qualifies leads, and escalates to your team when it matters.
Get startedHow it works
From first call to live assistant.
Train
We gather your content — website copy, docs, FAQs, product pages — and train the assistant on your specific knowledge base and brand tone.
Configure
Lead capture, escalation rules, and conversation flows all set up. Then embedded directly onto your site or app before anything goes live.
Test
QA with real customer questions across edge cases. We tune responses until accuracy and tone are consistent before launch.
Maintain
As your product and content evolve, so does Concierge. We refresh training data and adjust behaviour at your request.
What's included
What you get
Who this is for
This is a fit if…
Common questions
What people usually ask.
What channels can Concierge be deployed on?
Website chat, WhatsApp, Instagram DMs, Facebook Messenger, and more. We deploy to whichever channels matter for your business.
How do you prevent it from saying something wrong?
It only answers based on content you've approved and provided. It doesn't make things up — when it can't answer confidently, it escalates to your team.
How long does setup take?
Typically 1 week from content gathering to live deployment.
What happens as our content changes?
We refresh the training data and adjust behaviour at your request — ongoing maintenance is included.
Ready to get started with Concierge?
Tell us about your market — we'll get back within 24 hours.